Refund Policy
Returns & Refunds Policy
At Hey Bud Social, your happiness is important to us. If something isn’t quite right with your order, please get in touch and we’ll work with you to find the best solution.
This policy is subject to the Consumer Protection Act 68 of 2008 (CPA), Electronic Communications and Transactions Act 25 of 2002 (ECTA) and other applicable South African law.
Faulty or Defective Products
For issues that are apparent when your order arrives, please contact us within 24 hours where possible, with your order number and clear photo or video evidence.
If a fault only becomes apparent later, please contact us as soon as reasonably possible after discovering it. We may ask for the product to be returned so that we can inspect and assess the issue.
If a product is confirmed to be defective within the applicable statutory period, we’ll provide the remedy available under South African consumer law. This may include a repair, replacement or refund, depending on the circumstances and your statutory rights.
Change-of-Mind & Cooling-Off Returns
Certain online purchases may qualify for a 7-day cooling-off period under ECTA. Some goods are excluded from this right where the relevant statutory exclusion applies, including certain consumable products and goods that cannot reasonably be returned or may deteriorate or expire.
Opened or used consumable products may therefore not qualify for change-of-mind returns where a statutory exclusion applies.
This includes products such as cannabis flower, edibles, drinks and opened cartridges, subject to any statutory rights that may apply.
Cartridges: Distillate & Live Rosin
Our website recommends using a compatible 510-thread battery with our cartridges, and we recommend CCELL 510-thread batteries for the best compatibility and performance.
If a cartridge is leaking, tastes unusual or isn't functioning correctly when first opened or during initial use, please contact us within 24 hours where possible, with photo or video evidence.
Issues that arise after extended or prolonged use may not be considered product defects, but please contact us anyway and we'll help troubleshoot the issue.
We cannot accept responsibility for cartridges that have been physically damaged after delivery, including cartridges that have been dropped, crushed, sat on, broken or otherwise damaged through handling.
Issues caused by an incompatible battery, incorrect voltage or settings, overheating or improper use may also not be considered product defects.
If you're unsure what is causing the issue, please see our user guide or contact us. We're always happy to help.
Incorrect or Damaged Orders
If we've sent you the wrong item, something is missing, or your order arrives damaged, please contact us within 24 hours where possible, with photos of the package and product. We'll investigate the issue and work with you to find the best solution.
Returns, Exchanges & Refunds
Where appropriate, we're happy to offer an exchange or replacement for an approved return.
Where a refund is applicable, we may require the product to be returned and inspected before processing the refund.
For a confirmed defective product or an error on our part, we will cover the reasonable return shipping cost.
For a discretionary or change-of-mind return where a return is legally permitted, the customer is responsible for the return shipping cost where permitted by law.
If you're unsure whether something qualifies for a return, please contact us before sending anything back. We're always happy to have a look and help find a fair solution.
How to Contact Us
📧 Email: info@hey-bud.co.za
💬 WhatsApp: +27 61 565 2882
Please provide:
• Order number
• Product affected
• Description of the issue
• Photos or video of the issue, where applicable
• For cartridges: battery brand/model and settings, where applicable
Please keep the product until we've advised you on the next steps.
Our goal is to make every order a good one. If something goes wrong, please reach out, we're always happy to help find a fair solution 💚