How Does Delivery Work?

If you're in Cape Town and confirm your order before 10am, we’ll have it at your door the same day for just R120. Easy. Fast. Lovely. Uber Courier available on request.

Not in Cape Town? No stress! We ship nationwide with The Courier Guy. Standard delivery takes around 2–3 working days. Need it sooner? You can upgrade to overnight delivery for R205. Or, even better, spend R1500 or more and shipping is on us.

Every order is packed securely and discreetly, and you’ll receive a tracking link so you can follow your parcel’s journey right to your doorstep. *No delivery on weekends.

What Payment Methods Do You Accept?

We currently accept EFT and Peach Payments

If you’re paying via EFT, please be sure to use your name + order number as the payment reference so we can match your payment quickly. To help speed things up even more, please send us your proof of payment (POP) - once received, we’ll get your parcel packed and on its way!

You can find our bank details here:

BANK DETAILS:

Hey Bud
Standard Bank
281257485
Reference: Your Name + Order Number

Easy, secure, and effortless. 🧡

Is My Payment Information Secure?

Yes! Your payment is processed through secure, industry-trusted systems. We don’t store your card details - ever. Safe and sound. 🔒

Can I Return Or Exchange A Product?

We want you to be happy. If there’s an issue, contact us via WhatsApp or email within 7 days and we’ll sort it out together. (Please note: used/opened consumable products can’t be returned - see our Returns & Refunds Policy for more)

Can I Collect My Order Instead Of Delivery?

At the moment, we’re online and delivery only, but that may change soon! 😉

Do You Offer Discreet Packaging?

Yes! We take your privacy seriously.
All orders are packed in plain, discreet packaging with zero branding or markings.

Plus, our packaging is odor-proof, so no scents, no stress, no attention. Just safe, secure, and super subtle delivery to your door 📦

Which Battery Is Compatible With Distillate And Live Rosin Carts:

We recommend using the CCELL 510-thread battery. You can find them here.

Live Rosin Cartridge Blocked?

Live rosin is a thicker extract, so it can occasionally clog if the oil gets too cold or if it sits unused for a while. Right before vaping, ideally let it warm up to room temperature around 18°C–25°C.

That said, if it has been difficult to use from the start and is now completely blocked while still half full, there may also be an issue with the cartridge itself - we are happy to arrange collection of the faulty cart and sort a replacement for you.

How Can I Place An Order?

Easy-peasy! Just browse our products, pick what you love, add to cart, and head to checkout. Follow the prompts, choose your payment method, and we’ll take it from there ✨

Are Your Products Tested For Quality And Safety?

Yes, absolutely. Every product we offer goes through strict quality and safety checks.
We only work with reputable suppliers and trusted testers to make sure you’re getting the real deal. High-quality products that meet our standards (which are very high). 💚

What If My Order Arrives Incorrect Or Damaged?

If something’s off, just snap a quick photo and contact us within 24 hours of receiving your parcel. We’ll fix it fast: replacement, refund, whatever’s needed. We’ve got your back. 💪📦

How Can I Contact Customer Support?

We’re here to help! You can reach us via Email or WhatsApp:

📧 info@hey-bud.zo.za
📱 064 584 3199

Our support team is online Monday–Friday, 09:00–17:00. Friendly, quick replies, real humans. 💬✨